ICT Support Officer

This is a Gloucestershire County Council job.

• Job Title: ICT Support Officer
• Job Location: Shire Hall, Block 1, 1st Floor
• Salary: £31,015 - £33,673 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 04/11/2026
• Job Requisition Number: 15132
• This post is open to job share

About the team and the role

Would you like to develop your career in technology while helping support services that make a real difference to people across Gloucestershire?

Our Application Support Social Care team supports the business-critical applications used across Adult and Children's Social Care. The team provides day-to-day application support, system administration, training and ongoing system development, helping colleagues make effective use of the technology they rely on to deliver services.

We are looking for an enthusiastic and customer-focused ICT Support Officer to join the team. You will help support our Social Care applications, responding to incidents and requests, investigating problems and helping users get the best from the systems they use.

Our current application portfolio includes Liquidlogic LAS, LCS and EHM, ContrOCC and associated portals and services.

What you'll be doing

Working as part of an experienced Application Support team, you will:

• Respond to and prioritise application support incidents and requests.
• Investigate issues and deliver first-line fixes where possible.
• Help users resolve application and system problems, explaining technical issues clearly.
• Support user administration and appropriate system access.
• Assist with maintaining system data and identifying data-quality issues.
• Monitor support activity and escalate more complex or urgent problems appropriately.
• Work alongside our Projects and Systems Officers on application improvements, testing and project activity.
• Develop your knowledge of Social Care systems, processes and the services they support.
• Help maintain guidance, knowledge and documentation for colleagues and customers.

About you

You don't necessarily need to already be a Social Care systems expert.

We're interested in someone who enjoys solving problems, learning how systems work and helping people.

You'll ideally have:

• Experience of providing customer, technical, application or software support.
• Good problem-solving and analytical skills.
• Strong customer-service skills and the ability to remain patient when supporting users.
• Good written and verbal communication skills, with the ability to explain technical information in straightforward language.
• Confidence working with data and an appreciation of the importance of accuracy.
• The ability to organise your workload and manage competing priorities.
• An interest in developing your knowledge of applications, technology and Social Care processes.
• A positive approach to learning and sharing knowledge with colleagues.

Experience of Social Care, local government, Liquidlogic/System C applications or other business-critical case-management systems would be advantageous, but isn't essential.

Why join us?

This is an opportunity to join a supportive team with a broad remit across day-to-day support, training and system development.

For someone wanting to build a career in Application Support, the role provides exposure to important enterprise applications, customer support, data, troubleshooting, system administration, testing and continuous improvement.

About Us

Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Joining us could mean access to these great benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave, rising to 30.5 days after 5 years' continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family-friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP), providing free, confidential counselling and advice 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme (eligibility criteria and T&Cs apply)
• Green Car Salary Sacrifice Scheme (eligibility criteria and T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

Interviews will take place week commencing 23rd November 2026.

How to apply:

If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the “Apply Now” Button.

Short-listed candidates will be contacted by e-mail and invited to a face-to-face interview. Please note, we are recruiting for 2 positions.

Additional Information

To access the Job Profile for this role, please follow the link below:-

ICT Support Officer - Job Profile

Due to the number of applications we received, we are unable to provide feedback at shortlisting stage and reserve the right to close the advert early.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. / The council will consider sponsorship for this role, in line with Home Office regulations and subject to satisfactory pre-employment checks.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.