Corporate Customer Services Administrator

This is a Gloucestershire County Council job.

• Job Title: Corporate Customer Services Administrator
• Job Location: Shire Hall, Block 4, 4th Floor
• Salary: £27,274 - £28,608 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 15/11/2026
• Job Requisition Number: 15151
• This post is not open to job share

Are you passionate about creating a great customer experience and making sure people receive the right support from their very first contact with us?

If you are organised, enjoy helping people and can balance great customer service with accurate administration, we would love to hear from you. Full training will be provided.

So, what’s the role about?

The Corporate Customer Service Team is the first point of contact for a wide range of internal and external customers. We deliver high-quality services for Gloucestershire County Council through its Blue Badge Service, Shire Hall Reception, telephone, email and online channels.

As a Corporate Customer Services Administrator, you will help deliver a positive customer experience. Your varied day may include answering calls, responding to enquiries, processing Blue Badge applications, completing administrative tasks and welcoming visitors to Shire Hall Reception. You will be comfortable working at pace while keeping records accurate and entering data correctly and promptly.

A key part of the role is supporting customers by telephone, email and in person. You will listen carefully, understand their needs and provide a helpful, professional response. Some customers may be upset or dissatisfied, so you will need to remain calm, courteous and confident while handling concerns in line with our procedures.

We offer flexible working, combining office and home-based work. During your three-month probation period, you will work from our Shire Hall office in Gloucester.

A little bit about us…

It is a great time to join Gloucestershire County Council. You will be part of a friendly and supportive Customer Service Team based at Shire Hall in Gloucester, working with colleagues who care about doing a good job for our customers. The role is also a good opportunity to build your skills, gain experience across different services and develop your career with the Council.

What we need from you

We are looking for someone who enjoys helping people and takes pride in getting the details right. You will be organised, comfortable using computer-based systems and able to manage different priorities. You will communicate clearly with a wide range of people, work flexibly and know how important it is to follow procedures and keep information confidential. Experience of reception or front-of-house work, records management, data entry or financial administration would be helpful.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. See more about our Values on our website.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

What’s in it for you?

In return for your commitment, you’ll be entitled to our full benefits package, including:

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, reflective supervision
• An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.
• Annual leave up to 30.5 days after 5 years employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme

Applying:

Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

For an informal discussion, contact ASCRecruitment@gloucestershire.gov.uk to arrange a call back or apply by clicking on the button below.

Please look out for an email from us about next steps, and remember to check your junk or spam folder.

Additional Information:

To access the Job Profile for this role, please follow the link below:

Corporate Customer Services Administrator Job Profile

This position is subject to a DBS check.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

If you are an Internal applicant and consider yourself to have a disability* as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error.

By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.

*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.