Administrative Assistant - Winter Vaccination Programme

Job overview

We are preparing for a busy seasonal vaccination programme and need an administrative assistant to support us on a Bank basis. Training will be given in week commencing 28th September(this time will be paid) ready for our first clinic on Monday 5th October.

The role will primarily involve sitting with a clinician who will be giving the vaccinations and updating the patient clinical records

Job description

a. Update patient records regarding winter season vaccinations in real time (ie sitting with the clinician and updating records in the appointment)

b. Answer calls on the vaccination line and book appointments following the relevant SOP

c. Support clinicians and patients by bringing patients through to the clinical areas from the waiting room

d. Telephone eligible patients to invite them to attend an appointment for their seasonal vaccinations

Job responsibilities

The following are the core responsibilities of the Administrative Assistant (Vaccination Programme). There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Update patient records regarding winter season vaccinations
• Answer calls on the vaccination line and book appointments following the relevant SOP
• Support clinicians and patients by bringing patients through to the clinical areas from the waiting room
• Telephone eligible patients to invite them to attend an appointment for their seasonal vaccinations

About the organisation

Established over 50 years ago the practice currently looks after 11000 registered patients. These are cared for by a multidisciplinary team consisting of around 33 staff; including 6 GP partners and 2 salaried GPs.

Our Mission Statement:

To deliver an excellent patient-centric service using innovative technology consistent with modern general practice

Our Vision:

To be the leading practice for patient experience and clinical outcomes

Our core values are to be: Caring, Helpful, Supportive, Empathetic and Communicative not only with our patients but also with each other.

Person specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• DBS Certificate issued within the last 12 months

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

Essential

• Excellent verbal and written communication skills
• Good organisational skills
• Good IT skills
• Ability to use own initiative
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• High levels of integrity and confidentiality
• Motivated
• Understanding of safeguarding adults and children
• Ability to work to key policies and procedures
• Punctual

Desirable

• Clinical IT system user skills and the ability to record accurate notes
• Understanding of safeguarding adults and children

Supporting documents

• Job Description (PDF, 492 KB)
• Person Specification (PDF, 485 KB)
• Privacy Notice (DOCX, 149 KB)