Care Navigator

Job overview

Due to internal promotion, an exciting opportunity has arisen to join a small, friendly team at Severnbank Surgery as a Care Navigator. The role will primarily consist of a professional 'front-of-house' service for the practice, dealing with patients and other visitors. In addition, a variety of other administrative tasks, as determined by need and competency, in order to support the work of delivering high quality services to patients of the practice.

Job description

• Meet and greet patients and other visitors to the surgery
• Make appointments, using triage methods to ascertain patients' needs.
• Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
• Undertake a variety of clerical duties, as required.
• Maintain good communications with team members and outside agencies.
• Undertake mandatory training in line with the requirememts of the role and practice.
• Have a flexible approach to cover other members of staff.

Job responsibilities

• Meet and greet patients and other visitors to the surgery
• Make appointments, using triage methods to ascertain patients' needs.
• Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
• Undertake a variety of clerical duties, as required.
• Maintain good communications with team members and outside agencies.
• Undertake mandatory training in line with the requirememts of the role and practice.
• Have a flexible approach to cover other members of staff.

About the organisation

Severnbank Surgery is a semi-rural GP Practice situated in the town of Lydney, covering some 3800 patients. The Practice is a Partnership, with a well-established, experienced and supportive team, both clinical and administrative.

We work as a flexible and friendly team in a pleasant purpose-built building and offer free staff parking, uniform and competitive salary.

Person specification

Qualifications

Essential

• Good standard of general education.
• Clear legible writing.
• Computer literacy - however, full training will be provided.
• Confident telephone manner.
• Understanding of confidentiality issues.
• Flexible attitude to availability.
• Working with others as part of a team.
• Calm disposition in times of crisis.

Desirable

• Experience of SystmOne.
• NHS background.