Receptionist

Job overview

Lydney Health Centre (Part of GDOC)

We are looking for an enthusiastic and motivated receptionist to join our reception team in a friendly, forward thinking practice. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

Receptionist - Part-time (permanent) 14hrs with opportunity to pick up regular overtime/ cover.

Thursday: 8am - 1pm

Friday: 8:30am - 6:30pm

Closing Date: Wednesday 7th October

Interview Date: Wednesday 14th / Friday 16th October - In person at Lydney Health Centre

Job description

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, whether in person, by telephone or electronically.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including managing appointments and the provision of clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Reports to:Reception Manager - Jenni Gavin

Job responsibilities

Duties specific to role:

The duties and responsibilities to be undertaken by members of the Practice reception & administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager / Deputy and or Practice Manager, dependent on current and evolving Practice workload and staffing levels:

On occasion opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the Practice appointments system using SystmOne

Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail (post and electronic) Using Anima.

Taking messages and passing on information

Filing and retrieving paperwork/electronic data

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Working conditions

Frequent, prolonged VDU use

Time-pressured environment

High levels of accuracy and attention to detail essential at all times

Exposure to distressing situations and written material

Requirement to wear uniform

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

About the organisation

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.

By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.

Person specification

Experience

Desirable

• Work in a receptionist role
• Broad knowledge of General Practice

Skills

Essential

• If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Excellent communication skills (written and oral)

Desirable

• Strong IT skills
• Competent in use of SystmOne
• Competent in the use of Office and Outlook

Personal qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development