Deputy Practice Manager, Blakeney Surgery & The Lydney Practice

Job overview

G DOC LTD is a non-profit organisation that aims to strengthen primary care and general practice by delivering safe, high quality and innovative care. We currently run four GP Practices in Gloucestershire (two in Gloucester City and two in the Forest of Dean) and provide a number of bespoke primary care services across the county.

We are looking for a Deputy Practice Manager (DPM) to temporarily join our Forest of Dean sites, Blakeney Surgery & The Lydney Practice. The Practice has experienced GP leads, a stable clinical and non-clinical workforce, and serves a deserving population in the Forest of Dean. Having recently participated in the General Practice Improvement Programme, we can say with confidence that that practice is well run, efficiently, and constantly improving.

This is an opportunity to join a well-led, well-run and mutually supportive team and play your part in both managing the practice and helping primary care patients. G DOC LTD is a supportive employer and encourages staff development, for the right candidate this position could lead to career in primary care with increasing responsibility and linked increases in salary.

Working hours

30 - 37.5 per week

Closing Date

25th November 2026

Job description

Ideally, previous experience in general practice or the health care environment. This needn't be in a general practice / a deputy practice manager position, but the ideal candidate would have some managerial / supervisory experience.

Excellent interpersonal skills and a basic knowledge of HR procedures.

Excellent organisational skills, flexibility, and ability to prioritise.

Comfortable working with IT / Computers with strong attention to detail. Ideally some experience of NHS compliance and claims processes.

Kind, respectful and friendly approach to colleagues and patients.

Enjoys working as a part of a team to achieve collective results that benefit our patients.

Line management of teams at both Blakeney Surgery & the Lydney Practice, including oversight of training, continuous development, and appraisals.

In conjunction with Team Leads, ensure comprehensive and safe rota fill for clinical and non-clinical staff.

Arrange meetings, chair in the absence of the Practice Manager or other lead role. Typing and sharing meeting minutes with the appropriate staff.

To monitor and manage clinical rotas within the practice clinical system.

Stand in for the Practice Manager as required to cover leave and any short-term sickness.

Any reasonable duties which may be requested from time to time.

Job responsibilities

Additional Responsibilities.

Responsible for routine facilities management at the Practice and branch site to include that buildings, services and facilities are effectively maintained including in conjunction with Lead Nurse infection control

Responsible for routine equipment management and maintenance at the Practice and branch site including testing, security, and repairs. This is to be done in line with legislative and insurance requirements

Responsible for detailed work submitting NHS claims.

Responsible for Health and Safety at both sites.

Working conditions

Frequent, prolonged VDU use.

High levels of accuracy and attention to detail essential at all times.

Occasional work in a time pressured environment.

Some exposure to distressing situations and written material.

Other responsibilities

Awareness of and compliance with all relevant G DOC policies/guidelines for your role, e.g. prescribing, confidentiality, data protection, health and safety.

Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role.

Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate.

Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role.

Treating colleagues with courtesy and respect.

Complying with G DOCs values, and the values of your practice/team.

As part of the Practice team, contributing to the delivery of QOF and enhanced services.

Contributing to the management and development of the Primary Care Network, including the performance of work undertaken by the Practice as part of the PCN.

Helping to ensure that the Practice remains safe and effective, including by the use of clinical audit and learning from significant events and complaints.

Helping to ensure that the Practice provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own.

Helping to ensure that the Practice complies with CQC requirements for primary care, including all fundamental standards of care.

You will be required to be immunised in compliance with Green Book and NHS recommendations for your role (unless medically exempt).

Ensuring that you always work within your own competencies and training.

Observing health and safety guidelines at all times.

Confidentiality

Comply with the Confidentiality Agreement.

Health and Safety

Under the Health and Safety at Work Act 1974, you have a personal responsibility to have regard to your own and others safety.

You should familiarise yourself with fire exits at all sites where you work, and the action that you should take in the event of a fire.

Personal alarms are available from G DOC for all GPs, wherever you are working. Your site induction should cover local procedures for summoning external help. Please ensure you familiarise yourself with these local procedures.

You must comply with site Health and Safety procedures, including those that concern clinical waste, use of hazardous substances, and the use and disposal of sharps.

Health and safety hazards should be reported to the Practice Manager.

You should dress appropriately and professionally. To reduce the risk of sharps injuries, shoes should be closed (not open sandals).

You must ensure that your car is insured for commuting and for any business use, if applicable (e.g. home visits if part of your role).

GP staff in Gloucestershire have been the victims of serious & sustained stalking and violence. You should not give anyone outside the Practice information about when and where colleagues will be working. Refer any queries about rotas etc to the Practice Manager or G DOC. Be aware that stalkers may have knowledge of the local healthcare system and sound very plausible.

Infection Control

Undertaking training, and following policies and processes, as appropriate to your role.

Any other reasonable duties that may be required from time-to-time.

Safeguarding

Safeguarding is everyones responsibility. Even staff who do not routinely have contact with patients may become aware of a safeguarding concern.You will

Ensure you are familiar with G DOCs safeguarding procedures

Report all concerns promptly, following the safeguarding procedures

Ensure that you maintain an appropriate level of safeguarding training for your role

Contribute to meetings and other safeguarding processes, as appropriate to your role.

Equality and Diversity

You will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Quality and Patient Safety

You will strive to maintain quality within the Practice, and will:

Alert other team members to any concerns about clinical governance or quality and risk; participate in Significant Event Analysis reviews

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Avoid working if you are impaired from doing so safely or effectively, for example due to illness.

If relevant to your role, ensure that any necessary handover and follow up arrangements for patients have been made.

Inform your line manager if you have concerns about a colleague that might affect patient safety

Inform your line manager of any complaints or significant events that have arisen from your work for G DOC.

Participate in investigations of any complaints or significant events, if asked to do so.

Inform your line manager immediately if you have been charged with any criminal offence.

If you are in a regulated profession (e.g. nurse, doctor, pharmacist, accountant).

Comply with your regulators guidance

Inform your line manager immediately, if you are under investigation by your regulator.

Inform your line manager immediately, if you have any restrictions or conditions imposed on your practice by your regulator.

Personal/Professional Development:

You will ensure that your mandatory training remains up to date.

You will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication

You should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, including through use of email, TeamNet and other agreed communication channels.

Checking your email and TeamNet every working day.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly i.e. signing and use of telephone and face-to-face translators.

About the organisation

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.

By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.

Person specification

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Experience

Desirable

• Broad knowledge of General Practice

Skills

Essential

• Ability to follow policy and procedure
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills

Desirable

• Competent in use of SystmOne
• Competent in the use of Office and Outlook
• If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.

Personal qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development

Desirable

• An ability to drive, current UK driving licence. and daily access to a vehicle.

Supporting documents

• Person Specification (DOCX, 105 KB)
• Job Description (DOCX, 105 KB)
• ALL WORKERS JOB DESCRIPTION (DOCX, 108 KB)