Deputy Practice Manager

Job overview

We are looking for a highly organised and enthusiastic individual to join our practice team in the role of Deputy Practice Manager.

You will be working closely with the practice manager and GP partners and as part of the wider practice team. We are a friendly team with staff wellbeing at the heart of our culture. We have a wellbeing charter that means we are looking out for each other, supporting each other through the busy or difficult times and always prioritising our colleagues, to ensure the highest levels of care can be given to our patients.

This is an excellent opportunity for someone with existing leadership or management experience who is looking to get involved in the busy, challenging world of Primary Care. We would also welcome applications from people with experience in general practice who are looking to take the next step in their career and move into a management role.

This role is being advertised as a full time role but some flexibility could considered for the right candidate.

Please note that this advert may close before the stated closing date if sufficient applications are received.

Job description

This is an important role supporting the Practice Manager with the day-to-day running of a busy GP surgery, helping to ensure services run efficiently and patients receive a high standard of care.

Responsibilities will include supporting staff management and development, appointment and rota management, patient complaints, CQC compliance and governance, and improving practice systems and processes. You will also support the smooth running of patient services, premises and general practice operations, deputising for the Practice Manager when required.

Job responsibilities

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.

The post holder will be an integral part of the general practice team.

Further information can be found in the Job Description and Person Specification attached.

About the organisation

Frithwood Surgery is a well-established, friendly dispensing practice based just outside of Stroud. We care for around 7000 patients in the villages of Chalford, Bussage and surrounding areas.

Our team includes GPs, an ANP, 4 nurses, 2 HCAs, a phlebotomist and reception, admin and dispensary teams. We pride ourselves on being a welcoming, supportive team and on the quality of the care we provide to our patients. We work closely with our colleagues in the Stroud Cotswolds Network and are proud to have scored extremely highly for patient satisfaction in the most recent general practice patient survey.

If you have any questions or would like to arrange a visit or would just like to know more about the role and about Frithwood Surgery please contact Helena Parker (Practice Manager) frithwood.manager@nhs.net

Person specification

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements

Desirable

• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes
• Experience of working in a healthcare setting
• NHS or general practice experience
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

General Knowledge and Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of MS Office and Outlook
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strategic thinker and negotiator with a solutions-focused approach
• Effective time management (planning and organising)
• Good organisational skills
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Ability to network and build relationships
• Flexible, cooperative and motivated
• Confident, assertive and resilient
• Ability to drive and deliver change effectively

Desirable

• Clinical system IT user skills
• Flexibility to work outside core office hours
• Full UK driving licence

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

Desirable

• Associate Member of IGPM in view of becoming a full member (MIGPM)
• AMSPAR qualification (L5 in Primary Care and Health Management)
• Leadership and/or management qualification