Receptionist

Job overview

The Reception Team is the first point of contact for patients and visitors attending our busy clinics and imaging services. Reporting to the Team Lead, you will be part of a supportive team working closely with healthcare professionals and administrative colleagues across the charity to ensure an exceptional patient experience.

You will be responsible for managing the patient arrival process using our patient administration systems, providing clear information about appointments, taking payments, and directing patients to the appropriate departments. The role also involves supporting visiting consultants, booking appointments, preparing clinical documentation, processing correspondence, and responding to telephone and email enquiries.

As the face of Cobalt, you will help create a welcoming and professional environment for patients and visitors. Confidence in using IT systems, excellent organisational skills, and a willingness to learn are essential.

This is a 30-hour per week position worked on a rotational shift basis across the week, including regular Saturday working, with early, mid and late shifts.

There is also the opportunity for a part-time Saturday position.

Job description

You will have previous experience in a customer-facing or administrative role, ideally within a healthcare setting, and be confident working in a busy environment where attention to detail is essential. Strong IT skills and the ability to quickly learn new systems are important for success in this role.

You will be an excellent communicator with a professional and friendly telephone manner, able to explain information clearly and sensitively to patients and visitors. You will enjoy working collaboratively as part of a team, building positive relationships with colleagues and providing outstanding customer service. A meticulous approach to accuracy, strong organisational skills, and the ability to maintain confidentiality at all times are essential. Your positive attitude and commitment to patient care will help contribute to a welcoming and supportive environment for all.

Job responsibilities

Join our friendly Reception Team and play a key role in delivering an outstanding experience for patients attending our imaging and diagnostic services. As the first point of contact, you will welcome patients and visitors, manage appointments and enquiries, process payments, maintain accurate records, and provide administrative support to clinicians and colleagues across the charity.

We're looking for someone with excellent communication and customer service skills, strong attention to detail, confidence using IT systems, and the ability to remain professional and organised in a busy environment. Previous experience in a customer-facing role is essential, with healthcare experience desirable.

This is a 30-hour per week position worked on a rotational shift basis, including regular Saturday working. A part-time Saturday-only opportunity is also available.

About the organisation

At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future.

Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.

Person specification

Qualifications

Essential

• Good standard of education, including GCSE English and Maths at grade 4/C or equivalent

Skills and abilities

Essential

• Excellent verbal and written communication skills
• Excellent interpersonal skills, with the ability to communicate confidently and effectively and manage challenging situations calmly and professionally
• Confident IT skills using systems and software effectively
• Ability to handle sensitive and highly confidential information appropriately with discretion
• Excellent communication skills with the ability to respond to patient enquiries and resolve queries
• Provide clear and accurate advice, information and guidance to patients, carers and relatives regarding appointments

Personal attributes

Essential

• Well organised with good attention to detail and the ability to manage competing priorities
• Flexibility towards working hours this role includes working variable hours by shift to include weekend working
• Proactive approach
• Ability to maintain confidentiality and appropriate professional boundaries
• High level of professional integrity and reliability
• Treating patients, colleagues and others with dignity, integrity and respect
• Commitment to continuing professional development
• Support and promote the charity's ethos, values and behaviours

Experience

Essential

• Experience of working with members of the general public in a customer or patient facing environment
• Experience of dealing effectively with patient of customer concerns or queries

Desirable

• Understanding of healthcare administrative procedures and systems
• Experience of working in a healthcare environment
• Experience of order processes, invoicing, cash handling

Supporting documents

• JD - Receptionist V2.pdf (PDF, 198 KB)