Director of Business Operations

Job overview

Were looking for an experienced and motivated leader to join our Senior Leadership Team and help us continue to improve the services and experience we provide for our patients and staff.

Working collaboratively with our clinical teams, youll lead our non-clinical enabling functions including Reception, Bookings, Medical Secretaries, IT and Estates. This is a varied and influential role with the opportunity to make a real difference across the charity, improving how we work, introducing new technologies and leading positive and sustainable change.

Job description

Youll bring a collaborative and inclusive leadership style, strong project and change management skills and the ability to turn ideas into practical improvements. Youll also have a good understanding of IT infrastructure and digital technologies, with experience of using technology to improve services and operational performance.

Youll ensure that our systems, processes and governance arrangements support high-quality services and meet our regulatory and contractual requirements, with a strong focus on operational resilience, risk management and continuous improvement.

Above all, were looking for an excellent communicator and experienced senior leader who shares our passion for the work we do. Youll bring significant senior management experience, ideally gained within healthcare, a charity or another regulated environment, together with strong people, organisational, project and change management skills.

Job responsibilities

Senior Leadership Team member, with responsibility for the leadership, management and performance of the non-clinical patient pathway staff including the cross-Cobalt enabling functions of IT and Estates.

Leading, managing and developing the business processes that enable clinical operations; this includes staff functions, infrastructure, enabling IT, and ensuring organisational resilience. Working closely with the Director of Clinical Operations to drive service improvement for the benefit of Cobalt patients while simultaneously ensuring a positive and rewarding staff environment.

Leading the development, implementation and monitoring of the business operations elements of Cobalts strategic plan, ensuring services, infrastructure and resources support the Charitys long-term objectives.

Ensuring business operations governance and quality controls are in place including CQC compliance, health and safety, environmental sustainability, information governance, cyber security and risk management.

Working in conjunction with Director Clinical Operations as required. Support the development and implementation of new services, partnerships, and operational activities.

About the organisation

At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future.

Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.

Person specification

Personal attributes

Essential

• Support the values, ethos and mission of the Charity
• Trustworthy, honest, acting with personal integrity
• Highly Organised
• Collaborative and inclusive approach
• Patient focussed
• Proactive, flexible and adaptable
• Resilient and adaptable, able to effectively manage pressure and maintain quality and compliance
• Able to delegate tasks with appropriate levels of authority
• Commitment to continuous improvement

Experience

Essential

• Educated to degree level or equivalent professional experience
• Evidence of continuing professional development

Desirable

• Project management qualification PRINCE2 or equivalent
• Relevant professional or post graduate qualification (for example
• Buildings, IT, Health and Safety)
• Leadership qualification (ILM, CMI, MBA or equivalent)

Knowledge and experience

Essential

• Leadership and management at a senior level of multi-disciplinary teams, leading operational services and change management within a complex organisation
• Strong understanding and proven application of risk management, governance and regulatory compliance
• Experience of managing projects, leading service improvements and quality initiatives
• Effective implementation of change and change management plans
• Knowledge of IT infrastructure, implementing and overseeing IT projects, cyber security, and aligning IT developments with wider charity objectives
• Commercial and financial acumen, including responsibility for budgets, operational performance and preparing for inspections, audits and assessments
• Experience of managing supplier and service contracts and relationships
• Experience of developing business functions

Desirable

• Proven senior management experience at a strategic level within a healthcare, charity or regulated environment
• Understanding of clinical and non-clinical activities within healthcare
• Experience of healthcare information systems to manage clinical, administrative and financial operations including analytics and business intelligence

Skills and abilities

Essential

• Ability to lead teams to achieve quality outcomes, key KPIs and improve through operational change
• Strong people management skills, including the ability to lead teams, manage performance, motivate, develop, engage and retain staff
• Strategic planning
• Analytical and problem-solving and innovative approach
• Excellent communication and relationship management skills, able to articulate complex information and operational issues and solutions to a range of stakeholders
• Ability to present complex information to senior leadership teams, Trustees and external stakeholders
• Project management including scoping new projects, working with and through third parties to deliver
• Sound financial knowledge, including ability to make sound financial decisions and recommendations, and effectively manage operational and capital budgets
• Ability to influence and make decisions
• Excellent organisational skills, able to effectively prioritise and manage conflicting deadlines
• Sound decision making skills and emphasis on performance and delivery

Supporting documents

• Job Description (1, 214 KB)