Endoscopy Booking Officer, Band 3 (Fixed term)

Job overview

Fixed term position for 12 months Band 3 37.5 hours per week.

The post holder will provide a full and confidential administrative admission service to consultants and their teams for all of the Endoscopy departments at Gloucestershire Hospital NHS Foundation Trust. Assist with the Endoscopy bookings and cancer waiting list management.

Communication with patients, consultants, secretaries, relatives, general practitioners and other hospital staff is also essential to help ensure a proficient service for patients and clinicians. To assist with the training of new staff and provide cover for absence where necessary. To process data quality reports and ensure corrections are made as necessary.

Additional working pattern details: Monday - Friday

Job description

Converse with patients over the telephone providing sensitive information regarding their admission, preparation and resolving any queries which can on occasion involve dealing with people who have difficulty in understanding a situation or who may be aggressive or upset requiring sensitivity and use of initiative. Manage own workload to ensure all tasks are completed within a timely manner, together with working as part of the clerical team on a day to day basis.

Job responsibilities

Please see the attached job description and person specification for more information on the main responsibilities for this role.

About the organisation

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Person specification

Qualifications

Essential

• Educated to GCSE level - Minimum Grade C in Maths and English
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint

Experience

Essential

• Proven administrative experience including initiating and maintaining office systems
• Experience of handling telephone enquiries
• Experience of planning and organising administrative tasks
• Experience of managing own workload

Knowledge/ Skills

Essential

• Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people.
• Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines.
• Excellent attention to detail with ability to input data accurately

Supporting documents

• 318-26-T0595 Job Description & Person Specification.docx (DOCX, 573 KB)