Receptionist/Admin Support- CDC & Outpatients, Band 2

This is a full time role being offered as part time, the role will be split between 2 days and 3 days between two candidates with variable shifts being offered between 8-6 from Mon to Fri

- To provide an efficient and friendly service to all patients and visitors attending outpatient departments

- To record patient attendance accurately and timely, in accordance with departmental policy

- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy

- Where appropriate, make follow up appointment and any associated administration, without direct supervision

- Support nursing team with organisation of return transport for patients attending appointments where appropriate.

- Ensure the professional image of the department and Trust is maintained at all times

- Flexible approach to working hours to meet the demands of the service.

- Work closely with the Administrative Lead for delegation of day-to-day duties

- To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:

- Excellent customer service

- Effective and timely resolution of queries received

- To support the Trust in providing quality care to its patients.

- To work cross site support the OPD Team at CDC , GRH and CGH

- Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.

- Undertake planned or ad hoc Audits, and provide reports to Assistant General Manager, as requested

- Ensure compliance with Health and Safety requirements in area of responsibility.

- Any other duties as required, commensurate with the grade.

- Ordering of stock and keeping a log including ordering on P2P.

- Admin support to management team.

- Call patients following up / confirming their appointments.