Volunteer Driver

Job overview

Join us as a Volunteer Driver in Gloucester and become a vital part of our Patient Transport Service in your local area. Your commitment will ensure that vulnerable patients can access essential medical appointments on time with ease and comfort.

As a volunteer, you'll be the friendly face that patients rely on during their journey to appointments. Your role is simple yet profoundly impactful: providing safe and reliable transportation, while offering reassurance and support during a challenging time in their lives.

Job description

• Drive patients to non-emergency appointments
• Assist individuals in accessing vital hospital services
• Coordinate with our dispatch teams for seamless operations
• Foster positive relationships within the community
• Enjoy the autonomy of volunteering independently while knowing you have the backing of a supportive team

Job responsibilities

Could You Spare a Few Hours to Change Someone's Life?

For many people in our community, getting to a medical appointment isn't straightforward. Without the right support, something as simple as a routine check-up can feel impossible. That's where you come in.

We're looking for warm, friendly people in and around Gloucester to volunteer as Volunteer Drivers alongside our Patient Transport Service. No prior experience required, just you, your car, and a few hours of your time making a genuine difference to someone who really needs it.

What Does It Involve?

You'll be giving patients a safe, comfortable, and friendly ride to and from their medical appointments. The kind of patients you would typically drive would include patients receiving renal dialysis, the elderly and those attending outpatient appointments. For many of the people you'll meet, you won't just be their driver, you'll be the reassuring face that makes a stressful day feel a little more manageable.

You choose when you're available, and we'll match journeys to fit around you. Whether that's one morning a week or a few days a month, every trip you make matters and supports the NHS.

Why Volunteers Love It

• You set your own availability (complete flexibility around your life)
• Mileage reimbursement of 50p per mile
• Meal expenses covered up to £7.50
• Full induction, training, and ongoing support from a friendly team
• A genuine sense of purpose and connection in your local community
• The chance to meet a wide range of people and hear their stories

Other benefits include:

A greater understanding of the NHS and how patient transport services operate, demonstrable experience working with vulnerable people, which is highly valued in healthcare, social care, support work and emergency services roles.

You will need:

• A valid UK driving licence with no more than 6 penalty points
• A minimum 4-door vehicle
• A friendly, caring and reliable nature
• Basic smartphone skills to coordinate with our team
• A willingness to represent our values with every journey

Ready to Get Involved?

After you apply, a member of our team will contact you to go through a simple screening process to learn more about your background, discuss the role in more detail and give you an opportunity to ask questions about the role.

If suited, well invite you to a face-to-face meeting where well check your car, review your documents and explain the next steps. From there, well arrange your online training, help you complete a DBS check and make sure you're confident and ready to begin.

Please be aware that this role will be subject to several regulatory pre-employment checks, including references and DBS which could take 4 to 8 weeks.

About the organisation

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

Person specification

Experience

Essential

• A valid driving licence with (no more than 6 penalty points)
• A friendly and empathetic demeanour
• Access to a 4 door (minimum) car
• Alignment with our organisation's values
• Basic IT skills (like the use of smartphone)