Practice Manager

Job overview

Were Hiring a Full-Time Practice Manager Glouster- Quayside Dental Centre, Quayside House, Quay Street, Gloucester, GL1 2TZ Salary: £35,700.00 Closing Date: 5pm Friday 10th April 2026-We reserve the right to close the advertisement early should we require to do so.

Interview Date: TBC

Join Smile Together a growing, forward-thinking dental company as we expand into Gloucester with a brand-new, purpose-built clinic delivering much-needed NHS dental care anticipated june.

Were a successful dental company launching a new dental practice in Gloucester, created to improve access to NHS dentistry for the local community.

This is a unique opportunity to lead the operational setup of a new clinic, building and supporting a high-performing team while ensuring the delivery of safe, efficient and patient-centred care.

If you are passionate about modern, ethical dentistry and thrive in a leadership role where you can influence service delivery, team development and patient experience this is the role for you.

What are we looking for?As we begin this exciting new chapter, were looking for an experienced Practice Manager to play a key leadership role in establishing and developing the service from the ground up.

As we begin this exciting new chapter, were looking for an experienced Practice Manager to play a key leadership role in establishing and developing the service from the ground up.

Job description

Your responsibilities will include:

Leading and inspiring a positive, effective team culture Managing day-to-day operations to support exceptional patient care Optimising diaries and resources to meet clinical and business objectives Monitoring KPIs and using data to inform decisions and drive improvements Ensuring governance and regulatory compliance (CQC, infection control, etc.) Supporting the ongoing development and training of your team

Were looking for someone who is: proven to have a strong background in people and service management an excellent communicator with strong problem-solving skills passionate about delivering great care and an excellent patient experience confident in using performance data and quality assurance systems familiar with CQC standards and governance (and willing to train as a CQC Registered Manager) Ideally IOSH trained, with knowledge of safeguarding and infection prevention (training provided if required)

Job responsibilities

Job Summary

The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:

• Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
• High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
• Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.

• Key accountabilities:

  Leadership & Performance

  Create a supportive, inclusive and motivated working environment across all Smile Together locations.

  Provide clear leadership that encourages innovation, accountability and excellent patient care.

  Lead by example with behaviours aligned to Smile Togethers vision, mission and values.

  Ensure safe day-to-day operations across sites including infection prevention and control, decontamination procedures (HTM 01-05), health and safety and security.

  Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.

  Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.

  Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.

  Ensure the whole Dental team maintain Personal Development Plans and meet mandatory and CPD requirements.

  Support professional development and capability building and lead structured induction processes.

  Manage individual and team performance in line with policies, values and behaviours.

  Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.

  Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.

  Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.

  Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.

  Maintain accurate management, governance and compliance reporting.

  Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.

  Patients

  Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.

  Promote a culture of continuous improvement based on patient feedback and service priorities.

  Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.

  Ensure UK GDPR and Information Governance compliance for all patient and staff data.

  Collaborate with the Marketing and Communications team to promote services and community impact.

  Operational Management

  Oversee day-to-day practice operations, addressing clinical and operational issues promptly.

  Drive practice growth through excellent patient care, team engagement and service development.

  Work with the Service & Commercial Manager on financial performance, costs, stock control and KPIs.

  Maintain effective communication across teams including practice updates and performance results.

  Manage administration including correspondence, complaints, equipment maintenance, procurement and invoicing.

  Support delivery of activity targets across Smile Together services including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA) and private dentistry, including Denplan.

  Oversee recruitment, induction, absence management and HR processes with support of the People Team.

  Ensure training needs are met and team skills align to practice service requirements.

  Maintain all compliance processes, audits, checks, meetings and records to required standards.

  Participate in an out of hours on call rota, covering evenings and weekends, providing guidance and support to teams as required.

  General Management

  Optimise clinical diary utilisation to meet patient needs and service delivery targets.

  Maintain quality assurance systems and ensure adherence to all Company policies and procedures.

  Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.

  Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.

  Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.

  Manage facilities within the practice, ensuring equipment, property and premises are safe, maintained and operational.

• Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.

About the organisation

Why Join Us?

Were more than just a dental practice, were proud to be

the UKs first dental practice to be B Corp certified

a Community Interest Company (CIC)

proud to be employee-owned, giving our team a voice within the business

This means were committed to doing business differently for the benefit of our people, the communities we serve, and our planet. From reducing our environmental toothprint with sustainable practices, to playing an active role in improving oral health across Cornwall and the Isles of Scilly, our mission goes beyond dentistry: we change lives, and wed love you to be part of that!

Paid Indemnity & GDC Registration:

Weve got you covered so you can focus on your career.

Workforce Benefits Package:

Occupational pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National Living Wage Employer, and an extra paid day off to celebrate your birthday!

Unique Employee Ownership Benefits:

Shareholder Opportunities: Have a real voice in shaping the future of our employee-owned company.

Health and Wellbeing:

Comprehensive Wellbeing Support: Through our Health Assured Programme, youll have access to tools for mental and physical health, including 24-hour helplines, structured therapy, and more.

You will need to be able to demonstrate that you have the right to work in the UK as we do not offer sponsorship and that you are able to commute to the place of work.

Person specification

Experience

Essential

• Experience and knowledge of general dentistry (or healthare) practice management, including patient experience development, private service development, retail & sales targets, and employee management
• Leadership, mentoring and coaching experience
• Proven commercial acumen and analytical skill
• Financial and budget management experience
• Experience of performance management (people and services)
• Experience of leading projects, service improvement and change management

Knowledge

Essential

• Knowledge and understanding of a busy clinical environment
• Knowledge and understanding of CQC regulations
• Knowledge and understanding of P&L management
• Knowledge and experience of GDPR
• Knowledge and experience of patient confidentiality

Desirable

• Knowledge of dental terminology
• Knowledge of dental specific software

Qualifications

Desirable

• Management/business related qualification (diploma)