Crisis Response Support Workers

Crisis Response Support Workers
Location: Gloucestershire
Pay: £13.25 to £16.40 per hour, depending on shift and location
Mileage: 40p per mile
Hours: Full-time and part-time shifts available 8am to 3pm and 3pm to 10pm, including evenings, weekends, nights and bank holidays
Driving licence and access to a vehicle are essential
Retain Healthcare is recruiting confident and compassionate Crisis Response Support Workers for our new Community Bridging Service across Gloucestershire.
This is a fast-paced and rewarding role supporting adults who experience an unexpected care crisis at home. You will provide immediate, short-term assistance, usually for between two and five days to help people remain safe, avoid an unnecessary hospital admission and regain their independence.
You must be comfortable responding at short notice and working calmly in changing situations. Some people may require support within two hours of a referral.
What you will do

• Respond quickly to urgent and short notice care referrals.
• Visit people in their own homes across your allocated area.
• Complete an initial check of the person’s needs, safety and immediate risks.
• Provide personal care, medication support, meal preparation and mobility assistance.
• Support people following illness, injury, a fall or an unexpected change in circumstances.
• Provide emergency support when a family carer becomes suddenly unavailable.
• Encourage independence rather than taking over tasks unnecessarily.
• Recognise deterioration and escalate concerns promptly.
• Complete accurate electronic care records.
• Work closely with coordinators, health professionals, Adult Social Care and family members.
• Follow safeguarding, infection control, medication and lone-working procedures.

About you
You will be dependable, observant and able to reassure people during difficult or uncertain situations.
You will need:

• A caring, respectful and person-centred approach.
• The confidence to work independently and make sensible decisions.
• The ability to respond calmly to urgent situations.
• Good communication and record-keeping skills.
• Flexibility to work across a rota, including some evenings and weekends.
• A full UK driving licence and access to a vehicle.
• The right to work in the UK.
• An Enhanced DBS check, which we can arrange.

Previous care experience is helpful, but applicants with the right values and transferable experience will also be considered. Full training will be provided.
What we offer

• Competitive hourly pay.
• Paid travel time.
• Mileage paid at 40p per mile.
• Flexible, full-time and part-time contracts available.
• Enhanced rates for bank holidays
• Comprehensive induction and ongoing training.
• Care Certificate support / Level 2 in Health and Social Care
• Opportunities to complete recognised health and social care qualifications.
• Regular supervision and support from an experienced management team.
• Uniform provided.
• Restore2 Training
• Access to High Street Discounts and Retain Rewards
• Up to £250 refer-a-friend bonus.
• Genuine opportunities to progress within Retain Healthcare.

About Retain Healthcare
Retain Healthcare has supported people across Gloucestershire and the South West for more than 25 years. Our services include homecare, reablement, supported living, clinical and complex care, and rapid-response support.
Our purpose is to put people at the heart of everything we do. Through this service, you will help people remain safe at home at the moment they need support most.
Apply today to join our Gloucestershire Crisis Response Team and help prevent a crisis from becoming a hospital admission.


This role is subject to an enhanced DBS check and the right to work in the UK. Retain Healthcare is an equal opportunities employer.