Receptionist

We’re looking for vibrant, welcoming receptionists to join our front office team. Following years of thoughtful refurbishment and evolution across our resort, our front of house team remains at the very heart of the guest experience — setting the tone from the first welcome to the final farewell.

This role is about more than check-in and check-out. It’s about creating atmosphere, delivering personalised service, and ensuring every guest journey feels seamless, warm and quietly exceptional.

People – Bringing our guest experience to life

• Welcome and greet every guest with warmth, professionalism, and genuine care.
• Take pride in creating an inviting first and lasting impression for every guest.
• Anticipate guest needs, delivering personalised service at every touchpoint.
• Always wear the correct uniform and maintain impeccable grooming standards, reflecting the ethos and luxury positioning of the property.
• Collaborate with colleagues across Housekeeping, Spa and Hospitality services to ensure a seamless guest journey.
• Handle guest queries, requests, and complaints with tact, discretion and solutions-focused professionalism.
• Contribute to a positive, vibrant and welcoming front-of-house culture.

Product – Excellence in every detail

• Deliver a consistently high standard of service that reflects our luxury brand and guest expectations.
• Maintain a polished, organised and inviting reception environment at all times.
• Support front desk operations including reservations, check-ins, check-outs and billing with accuracy and efficiency.
• Upsell and promote hotel services, facilities and packages authentically to enhance the guest experience.
• Ensure all digital platforms, booking systems and guest records are accurate and up-to-date.

Planning – Behind every smooth stay

• Manage reservations, guest communications and daily front-of-house operations efficiently.
• Coordinate with departments to ensure seamless room availability, guest preferences and special requests are met.
• Maintain a proactive and collaborative relationship with the Sales team to ensure accurate rate management, booking alignment and a seamless guest reservation journey.
• Monitor guest feedback and report opportunities for improvement in service or processes.
• Stay informed of hotel events, packages and promotions to provide accurate information and guidance to guests.
• Identify and report maintenance concerns promptly to protect the guest experience, uphold presentation standards, and ensure operational excellence.

Profit – Commercial awareness with charm

• Complete daily financial procedures with accuracy and confidence, including reconciliations, payments and reporting.
• Maximise revenue opportunities through upselling of services, packages and hotel experiences.
• Maintain accurate records of guest accounts, payments and billing information.
• Support marketing and loyalty strategies by maintaining accurate guest databases and membership records.
• Contribute to repeat bookings and guest retention through personalised, memorable service.

WHAT WE REQUIRE…

• Previous hotel reception or luxury guest service experience preferred
• Naturally welcoming, confident and professional
• Calm under pressure with strong communication skills
• Commercially aware with attention to detail
• Pride in presentation and guest care

If you’re ready to play a central role in delivering exceptional hospitality, we’d love to hear from you. Join Tewkesbury Park and help shape memorable guest journeys every single day.

The nitty-gritty…

LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £12.50 per hour
HOURS: Full-time or part-time role

GREAT RANGE OF BENEFITS:

• Meals on duty
• Clothing Allowance
• Gym membership worth
• Day off on your birthday after 1 year
• Company sick pay after a qualifying period
• Generous staff discounts
• Family & friends’ rates

WE’D LOVE TO HEAR FROM YOU…

Please send a copy of your CV with a covering note to Amy Poole, our house manager, on [email protected]

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