Records & Course Administrator

Description

1.0FTE, 37 hours per week

This role is based at both our Oxstalls Campus in Gloucester and Pittville Student Village in Cheltenham.

The University of Gloucestershire is a growing institution, with increasing student numbers and a strong commitment to delivering an outstanding student experience. As part of this growth, we're seeking a proactive and detail-oriented Records and Course Administrator to join our Academic Registry team and help deliver excellent administrative support across the student lifecycle.

About Us

The Student Experience Directorate brings together services that support every aspect of student life, from wellbeing and accommodation to academic records and graduation. Academic Registry is the central hub for academic administration, working collaboratively across the University and with our external partners to deliver high quality, student-focused services. Working as one team, we support students throughout their journey and play a vital role in the University's academic success

The Role

As a Records and Course Administrator, you'll provide core administrative support for taught programmes across undergraduate, postgraduate, apprenticeship and partner provision. You'll take responsibility for a portfolio of courses, working closely with Academic Course Leaders to develop a detailed understanding of programme structures and requirements.

The role is varied and fast-paced, with a strong focus on maintaining accurate student, module and course data, supporting assessment processes, and ensuring compliance with University regulations and procedures. You'll help students, academic colleagues and external stakeholders navigate key academic administration processes while contributing to continuous service improvement.

Key Responsibilities Include

• Providing high-quality administrative support across all aspects of student, module and course administration, including registration, enrolment, module records and course communications
• Maintaining accurate student, module and course data to support effective course management and decision-making.
• Supporting assessment and progression processes, including examinations, coursework submissions, assessment boards and accreditation activities.
• Advising students, academic staff, external examiners and other stakeholders on academic administration procedures and regulations.
• Monitoring compliance with University regulations, policies and professional requirements, escalating issues where appropriate.
• Supporting course-related activities such as student engagement monitoring, feedback processes and field trip administration.
• Identifying opportunities to improve processes and data management practices, working collaboratively to enhance services.
• Supporting University wide activities, including Graduation ceremonies, Open Days and other student-facing events.

What We're Looking For

We're looking for someone who is:

• Experienced in delivering high-quality administrative support in a busy, customer-focused environment
• Highly organised, with the ability to manage multiple priorities and work independently.
• Comfortable working with large databases and handling data with accuracy and attention to detail.
• Proficient in Microsoft Office applications, particularly Word, Excel and Outlook.
• Skilled at building positive working relationships with a wide range of stakeholders.
• Interested in technology and process improvement, with a willingness to embrace new ways of working.
• Knowledgeable about higher education regulations and student administration, or able to quickly develop this understanding.
• Committed to equity, diversity and creating an inclusive environment for students and colleagues.

Why Join Us?

This is an exciting time to join a university that is expanding and evolving. You'll be part of a supportive and collaborative team, enjoy flexible working arrangements, and have the opportunity to make a meaningful contribution to the student experience. Whether helping students navigate key milestones, supporting academic colleagues, or improving administrative processes, your work will have a direct impact on student success across the University.

Contact details

If you would like to talk about this role in more detail, please contact Vicky Payne via the email: vpayne@glos.ac.uk

Key dates

Closing date: 27th November 2026

Interviews: 3rd December 2026

Please note that this role does not meet the minimum eligibility requirements for sponsorship under the UK Skilled Worker visa route.

To avoid disappointment please apply early, should we find a suitable candidate we will close the advert.

For more information about out benefits and working for the University please click here

The University is committed to building a diverse andinclusive staff community and welcomes applications from currently under-represented sections of our workforce. We are proud to be a Disability Confident Employer, demonstrating our commitment to ensuring that the University is inclusive and accessible. As part of this commitment, we guarantee an interview to applicants who meet the definition of disability set out in the Equality Act 2010 and who meet the essential criteria within the person specification.

The University has also signed the Armed Forces Covenant, demonstrating our commitment to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly and are not disadvantaged. For applicants, this means we aim to ensure fair and equitable treatment throughout the recruitment process, recognise and value the transferable skills and experience gained through military service. As part of this commitment, we guarantee an interview to veterans and military spouses/partners who meet the essential criteria within the job specification.

Downloads:

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